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Text Messaging Statistics 2020 In USA

"71% of consumers — say using text messaging to communicate with a business was effective."

"67% of people would rather text with a business about appointments and scheduling than by email or phone."

"The average response time for a legitimate email is about 90 minutes and 90 seconds for text message."

"75% of millennials prefer SMS communications for deliveries, promotions, and surveys.."

"75% of consumers are comfortable receiving texts from brands as long as they opt-in to messaging."

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