Privacy Policy

This Privacy Policy explains how Redtie ("Redtie," "we," "us," or "our") collects, uses, and shares information when you use Redtie products, including Redtie Phone — a desktop calling app with a real US phone number, live captions, and an AI assistant. Redtie is owned and operated by SocialNetGate.

Information we collect

• Account information. When you sign in with Google, Microsoft 365, or an email magic-link, we receive your name and email address to create and secure your account.
• Your phone number. The US phone number(s) provisioned to your account, and their configuration (such as your assistant settings).
• Call information. Call metadata (the numbers involved, timestamps, and duration) and, to provide the service, the audio of your calls — which is converted to text in real time to generate live captions and, from that same text, to power the AI assistant. This includes transcripts of calls and any messages the assistant takes for you.
• Call recordings. If call recording is enabled on your account, we store recordings of the applicable calls. Recording is controlled by the account owner and can be turned off in Settings (see "Call recording," below).
• Contacts. If you choose to sync contacts, we import contact details from your Google and/or Microsoft account, with your authorization, so they appear in the app.
• Calendar. If you connect a Google or Microsoft calendar to a line, we use that connection to add appointment requests from that line's calls to the calendar you chose.
• Billing information. Subscriptions are processed by our payment provider, Stripe. We receive limited billing details (such as your plan and payment status); we do not store full card numbers.
• Device and usage data. Standard technical information such as app version, device/OS, IP address, and diagnostic logs, used for security and reliability.

Information about callers

When someone calls your Redtie number, we process information about that call — including the caller's number, the audio, captions, and any message left — so we can provide the service to you. If you are a Redtie user, you are responsible for handling that information appropriately and for any notice or consent required in your and your callers' locations (see "Call recording").

How we use information

• To provide and operate the service — connecting calls, generating live captions, running the AI assistant, taking messages, and syncing your contacts.
• To process billing and manage your subscription.
• To secure the service, prevent abuse, and troubleshoot problems.
• To communicate with you about your account and the service.
• To improve our products. We do not sell your personal information, and we do not use the content of your calls to build advertising profiles.

Call recording

AI and transcription processing

Live captions are generated by converting call audio to text in real time through a speech-to-text provider. The AI assistant works from that same text, not raw audio: when a line's assistant is turned on, the call's transcribed words, the phone numbers on the call, and — if you have contacts synced and personalization enabled — the caller's saved name, are sent to Amazon Bedrock, a cloud AI model-hosting service (running Anthropic's Claude models) within Redtie's own AWS account, to generate the assistant's spoken replies and your written call summary. Raw call audio is not sent to Amazon Bedrock. This processing happens only for features you or your account owner have enabled. These providers are contractually bound to use the data solely to provide services to Redtie and are held to protections equivalent to our own; we do not use this data to train AI models.

How we share information

We share information only as needed to run the service:

• Service providers — for example, telephony (to place and receive calls), speech-to-text (for captions), AI processing (for the assistant), cloud hosting and storage, and payments (Stripe). They may process information only to provide services to us.
• Identity, contacts and calendar providers — Google and Microsoft, when you sign in, sync contacts or connect a calendar, under their respective terms.
• Legal and safety — when required by law, or to protect the rights, property, or safety of Redtie, our users, or others.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Website analytics

When you visit getredtie.com we record the pages you view, the link that brought you here, your browser type and your IP address, using an analytics service operated for us by a third-party provider. We don't use cookies for this, and we don't sell this data or share it for marketing. It helps us understand which pages are useful.

Text messages

If you turn on call-summary texts, we text the mobile number you verified a link to a summary each time your assistant takes a call. When you turn texts on or off in the app we keep a record of it as evidence of your consent: the time, the number, the wording you agreed to (when turning on), and the IP address(es) and browser the request came from. Texts are also turned off if you remove that verified number or close your account. Message frequency varies with your call volume. Message and data rates may apply. Reply STOP to stop and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See Text Notifications.

Google and Microsoft account data

Redtie asks for access to your Google or Microsoft account only for features you choose to turn on:

• Contacts (read-only). We read your contacts' names, companies, phone numbers and email addresses so calls and messages show who is calling. We don't change or delete your contacts.
• Calendar. If you connect a calendar to a line, we create events in the calendar you chose for appointments that callers request on that line, marked as tentative for you to confirm, with the caller's name, what they asked for and when, a callback number, a short summary of the call and a link to it in Redtie. To let you choose which calendar, we read the list of your calendars (their names). We don't read, change or delete your other events.

We use this data only to provide these features to you. We do not sell it, use it for advertising, or use it to develop, improve or train AI or machine-learning models. People at Redtie don't read it unless you ask us to (for support), it's needed for security, or the law requires it. You can disconnect contacts or a calendar at any time in the app; we then stop accessing it and delete the stored access tokens (for Google contacts, we also ask Google to revoke our access). You can also remove Redtie's access at any time in your Google or Microsoft account settings. Contacts already imported stay in your Redtie contacts until you delete them.

Redtie's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data retention

We keep your information for as long as your account is active and as needed to provide the service, then for a reasonable period afterward as required for legal, security, and business purposes. You can delete recordings and other data where the app provides controls, or ask us to help.

Security

We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to it.

Your choices and rights

You can update your assistant and recording settings in the app, disconnect contacts sync or a connected calendar, and cancel your subscription at any time. Depending on where you live, you may have rights to access, correct, delete, or export your personal information. To make a request, email us at hello@getredtie.com.

Children

Redtie is intended for adults and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide additional notice.

Contact us

Redtie (a product of SocialNetGate)
Email: hello@getredtie.com
Support: +1 (628) 214-5250
PO Box 429, Corte Madera, CA 94925, United States