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Questions about Redtie Phone — live captions, the AI receptionist, your account, or billing? Reach us directly, any of these ways.
Common questions
How do live captions work?
Every call on Redtie Phone is captioned in real time, right on your screen — no separate app or hardware needed. Captions appear automatically on both ends of the conversation.
What does the AI receptionist do?
When you can't pick up, it answers, has a real conversation with the caller, takes a message, and sends you a summary — so nothing falls through. It always identifies itself as an AI to callers.
How do I manage my plan or billing?
Sign in to the web console and go to Billing — you can view your plan, update payment details, or cancel at any time.
How do I delete my account?
In the mobile app: Settings → Delete account. This cancels your plan, releases your phone number(s), and permanently closes your account — it can't be undone.
Something's not working — what should I include when I contact you?
Which app you're using (mobile, desktop, or web), roughly when the issue happened, and — if it's about a specific call — the number you were calling or the approximate time. That's usually enough for us to find it.