Live Chat Tool for Websites – an Omnichannel Messaging Platform
Digital marketing has seen quite a few innovations and one among those caught attention among businesses is Chat Widget. It is one of the best way to build personal connections with your customers.
In the current business era, customers really don’t wish to wait for long time. A faster response to a website visitor is going to leave a better impression than making customers wait around. Statistics show that, on average, only 2% of website visitors convert to an enquiry or sale.
Redtie’s live chat tool is to communicate with your website visitors in real-time. It is one of the best tools that many B2B companies are utilizing on their websites.
Because chat channel is to connect with visitors on your site that in-turn generates new leads for business.
And let’s be honest, if a potential lead inquires and got a reply after several hours, there is a chance they may move on to a competitor with a faster response time. Nobody appreciates waiting on hold for long time or an email to get a response days later.
Realizing the importance and power of chat, Redtie has engineered and built 2 models of chat services explained right below.
1.Redtie’s default chat widget:
It is easy to communicate with your website visitors in real-time which generate more leads. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.
You could deploy the Redtie Chat Widget on your website and it helps to collect contact information organically to make every incoming visitor as a lead.
The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat.
If a website visitor pings from chat deployed in your website, you would receive it on Redtie and you can reply back.
2.Redtie powered automated chatbot:
Consumers expect instant responses. It is sales rep for your website. Chatbot does all from guiding the user to getting needed information for data collection as well.
Amazon’s Artificial Protocol have been used for chat automation.
Basically, we custom create your business oriented questions and possible answers on the back-end. The bot is programmed to initiate conversation and answer questions, sourced from pre-defined answer data set.
Reasons why you need chat widget in your website:
- Fast response
- Automated reply
- Solve inquiries with ease
- Collects info of the visitors to contact back
How to set up chat channel on your website today?
Signup https://www.redtie.co/v3/app/signup and enable “Chat Channel”.
In Settings, copy the “java script” and paste it in your website.
Once you’ve installed chat, you can start taking advantage of Redtie chat on your website.
Redtie Chat Customization:
You can easily customize the chat widget color to match your brand.
Next, set up a greetings text.
Greetings text is what people are going to see when they land on your site for the first time.
Save the settings and it’s super easy to set up on your own.
Now, start collecting more leads by quick response and help people to fix their problems ASAP.
Gone are the days of sitting on an outdated chat platform and waiting for help. Redtie is one of the best tools you implement on your website today. So let’s get started.
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