Customers have highest satisfaction rates on live chat service than traditional platforms

Live chat service – Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online these days, you’ve probably encountered—and may be used—live chat to communicate with a company. Most organizations now provide service and support across multiple channels including email, phone, social media, and live chat. Why? Because today’s customers expect an array of options when it comes to service, but more fundamentally, because businesses are fueled by the whims of their customers. No matter what your company’s business or story may be, now’s the time to seriously consider adding live chat to your customer service arsenal. Read more…source – Zendesk