Live Chat Benefits
Live chat allows companies to connect in real-time with prospects who visit their website. It is one of the best tools that many companies are utilizing on their websites.
Why Live Chat? Because it converts.
According to Kayako, “79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.”
Here’s are some of the biggest live chat benefits:
1. Increase sales and conversions
The most important benefit of using live chat on your website is the potential to increase sales. A recent report states that customers that use live chat are three times more likely to make purchases versus those who don’t.
2. Fast response
Live chat allows you to reach your website visitors/customers instantly.
3. Build trust with customers
Trust is extremely important in the business world. with live chat, you can have a direct conversation with your buyer that allows you to build trust and that trust will fuel your business over time.
4. Improve your customer service
Live chat is a great opportunity to improve customer support and provide a memorable customer experience on your website. That’s why customers prefer using live chat.
5. Boost your reliability
Adding LiveChat to your website adds reliability. Your visitors will instantly know there are real people on the other side ready to help at any moment.