Our onboarding to Redtie chat channel was that simple. It garners the required customer engagement aspect and resolved the issues as the chat widget worked like a charm on desktops and smartphones. With their handy dashboard we no longer need any other tool to answer customer queries. Happens to be the best chat widget we’ve tried for our website.
Be accessible anytime from anywhere to your Customers with Redtie live chat software
Answer them when it matters the most and create the bond of trust and loyalty. Start getting leads like never before with Redtie live chat software for your website.
Your customer engagement platform is here
Redtie has engineered and built 2 models of chat services
Redtie's default chat widget
The chat window is fully customizable and you get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat. The primary goal here is to collect the website visitors name and email address. Simply, a lead generation tool.
Redtie powered chatbot
Consumers expect instant responses. It is a sales rep for your website. Chatbot software does all from guiding the user to getting needed information for data collection as well. The bot is programmed to initiate conversation and answer questions on your behalf, primarily to drive customer engagement.
Deploy the Chat widget code in websites or mobile applications
Collect contact information organically to make every incoming visitor as a lead
Configure device specific greetings for desktop, tablet and phone devices
Make the chat happen via the chat interface or SMS (in case of phone device)
Get notified by browser push, email or SMS/Voice for every visitor to the site that connects via Chat
Ability to connect with visitors by email or SMS/Voice after they have left the website
Why chat tool is a must for your enterprise?
A statistical answer
- 29% of consumers have conveyed about a positive live chat experience
- 38% of consumers are more likely to buy if they offer helpdesk support
- 51% of consumers are more likely to stay with or buy again if they offer live chat support