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Category: Live Chat

AI | Chatbots

How The Development Of AI Has Advanced The Technology Available For Chatbots Feeding on thousands of chats and their data, smart chatbots can be trained to recognize important patterns that indicate distress, frustration, and annoyance and respond to issues before they escalate. While human customer service agents need to be trained from time to time, based…

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live chat service

How Live Chat Helps Businesses

Customers have highest satisfaction rates on live chat service than traditional platforms Live chat service – Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online these days, you’ve probably encountered—and may be used—live chat to communicate with a company. Most organizations now provide service and support across multiple channels including email,…

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