How The Development Of AI Has Advanced The Technology Available For Chatbots

Feeding on thousands of chats and their data, smart chatbots can be trained to recognize important patterns that indicate distress, frustration, and annoyance and respond to issues before they escalate. While human customer service agents need to be trained from time to time, based on new products and emerging customer behavior trends, intelligent chatbots need to be trained only once. They are self-learning and update knowledge autonomously.

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Source: Forbes